RETURN/EXCHANGE POLICY

 

Click here to download a return/exchange form.

 

All returns will be issued a store credit only.

Return/Exchange Policy

  • All exchanges must be received within 30 days of the original shipment date.

  • All items must be exchanged and/or given store credit. No refunds will be given unless item is damaged upon arrival.

  • All items must be returned to us in their original, unworn, unwashed, and smoke-free condition.

  • Final sale items cannot be returned. Redlined and flash sale items, bath & body, hosiery, underwear, lingerie and greeting cards are final sale.

  • Gifts may be returned for store credit only.

  • If applicable, all items must be returned with their original tags and accessories (including removable belts, straps, brooches, etc.).

  • Bathing suits must be returned with their hygienic liner.

  • Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged and postage-free.

  • Returns not meeting this criteria cannot be processed and will be returned to sender

 

 Exchanges Details

  • Due to the rate at which our products sell out, we cannot guarantee online exchanges.  If you want to make an exchange using the credit from the item being returned, please contact us with the item information you want and we will hold it for you until we receive your return, or up to 4 business days.

  • Once we have received your return, we will issue your credit.  Please then place a new order online for the item you want.

  • The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.

 

Terms & Conditions

  • We inspect all returns/exchanges and reserve the right to deny or refuse a full exchange based on the returned condition. Items that do not match the criteria above are subject to denial.

  • Please consider delivery confirmation/shipping insurance for your return package as Lulu Bella  is not responsible for lost return packages without tracking information.

  • By purchasing from lulubellaonline.net you agree to these terms and conditions.

 

How to Make a Return/Exchange

  • Review our criteria above and make sure the items are eligible for a exchange

  • Click here to download a return/exchange form.  If you are not able to print this form, please include with your return: Name, Order Number, Email Address, Item(s) Being Returned, and Reason for Return. 

  • Address your package to:

Lulu Bella Boutique

160 W. 2nd S.

Rexburg ID, 83440

  • Send your package back to us via the most affordable shipping method of your choice. If available, we recommend noting the tracking number from your shipping label.

  • Once we receive the package we will send you a gift certificate via e-mail. If you find items you would like to purchase before we receive your package, email us at lovelulubella@gmail.com to have us hold your items up to 4 business days.

  • We will email you once everything is processed and completed.

Please contact us at lovelulubella@gmail.com, or (208) 656-0355 for any questions or concerns.